These terms are the agreement between you and , a sole trader in Portugal (NIF , ), who runs Papertray (“we”). By creating an account or using Papertray you accept them. Our Privacy Policy explains how we handle your data.
Your account
You need to be at least 13 to use Papertray. Give us a real email address, keep your password to yourself, and tell us if you think someone else has got into your account. You're responsible for what happens under your account.
Plans and the free trial
- Free costs nothing and has no time limit.
- Every new account starts with a 14-day trial of Pro. No card is needed, and nothing is charged when it ends: you simply move to Free unless you choose to upgrade.
- Pro and Team are paid subscriptions. What each plan includes and costs is shown in the app and on our website before you buy. Plan limits, such as how many people you can share with, apply to the person who owns the shared project or area.
- Paid plans are sold by our reseller, Paddle, which acts as merchant of record. Paddle charges you, issues your invoice, handles sales tax, and its buyer terms apply to the payment.
- Subscriptions renew automatically each month or year until you cancel. You can cancel at any time and keep the paid plan until the end of the period you've paid for. Price changes apply from your next renewal, and we'll tell you in advance.
- If you're a consumer in the EU, you have 14 days to withdraw from a purchase. Because Papertray starts working straight away, we'll ask you to agree to that when you buy; if you withdraw within the 14 days you get a refund, minus the part of the period already used where the law allows it.
Your content
What you write in Papertray stays yours. You let us store, copy and display it only to run the service for you and for the people you share with. When you share a project or area, everyone you invite can see and change the to-dos in it, and its owner can see who did what if they're on a Team plan. Only share with people you trust, and remove people you no longer want to have access.
Fair use
Don't use Papertray to break the law, to store or share content that infringes others' rights or is abusive, to send spam through invites, or to try to get into accounts or data that aren't yours, overload the service, or work around plan limits. We may suspend accounts that do, and we'll tell you why unless the law stops us.
The service
Papertray is a young product that keeps changing. We work to keep it available and your data safe, but we can't promise it will never be interrupted. We may add, change or remove features; if we take away something you've paid for, we'll tell you first and you can cancel. You can stop using Papertray at any time and ask us to delete your account. We may close accounts that break these terms, and we'll give 30 days' notice before closing the service as a whole, so you can take your data with you.
Liability
Nothing in these terms limits rights you have as a consumer that can't be waived. Otherwise, we're not liable for indirect losses or for losses caused by things outside our reasonable control, and our total liability to you is limited to what you've paid us in the 12 months before the claim.
Complaints and disputes
If something goes wrong, write to first; most things can be fixed quickly. Consumers in Portugal can also use the Livro de Reclamações Eletrónico and can take a dispute to the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC), an alternative dispute resolution body. These terms are governed by Portuguese law; if you're a consumer, you keep the protection of the law where you live and can go to your local courts.
Changes to these terms
If we change these terms in a way that matters, we'll tell you in the app or by email at least 30 days before. If you don't agree, you can stop using Papertray and cancel before the change applies.